Terms & Privacy
The simple version of how Serenity Pets works.
Bookings & Meet & Greet
Bookings are confirmed once Seren accepts your request. New clients get a free Meet & Greet at home before the first booking.
Payment
Payment is by bank transfer or cash, usually due on or before the first visit. The total is confirmed when your booking is confirmed.
Cancellations
7+ days' notice: full refund. 3–6 days: 50% refund. Within 48 hours: non-refundable. Emergencies are always considered — just get in touch.
Keys & access
House keys and key safe codes are kept secure, never labelled with your address, and returned or deleted after your booking.
Emergency vet care
If your pet needs urgent treatment and you can't be reached, you authorise Seren to take them to your vet or the nearest emergency vet. Vet fees remain the owner's responsibility.
Weather & welfare
In extreme heat, ice or storms, walks may be shortened or swapped for indoor play to keep your pet safe.
Your privacy
Your details are used only to provide your bookings and are never sold or shared. Photos are only posted on social media if you've given permission. You can ask for your data to be deleted at any time by emailing serenitypetservices25@gmail.com.